• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Edmond Chan blog

  • About
  • Blog
    • Book Notes
    • Life Experiments
    • Mind
    • Body
    • Money
  • Show Search
Hide Search

Level 11s and 11 stars – Google super-developers, audiophile headphones and stellar customer service

Edmond Chan · Feb 2, 2020 · Leave a Comment

Here’s some tasty articles for your reading pleasure:

  • The Friendship That Made Google Huge Coding together at the same computer, Jeff Dean and Sanjay Ghemawat changed the course of the company—and the Internet. In last week’s newsletter, we had a link to an article about how developers are distributed according to the Power Law; Dean and Ghemawat are examples of developers who have extreme outlier output. Google ranks all of its developers according to a Level 0 – 10 scale. Dean and Ghemawat are the company’s only Level 11s.
  • I fell down the rabbit hole of researching better headphones and this article usefully summarises the key considerations: 4 Tricks to Improve Your Headphone Sound I’ve settled on the Beyerdynamics DT770s (80ohm) and a headphone amp.
  • I wrote recently on why customer service is a rarely-deployed competitive advantage. Customer service is either a delight or a bugbear for me. I love great service and I will promote the hell out of you if you give me it, whilst bad customer service will linger long in my memory. Brian Chesky of Airbnb has talked about the concept of 11 star service (Reid Hoffman talks about this in How to Scale a Magical Experience: 4 Lessons from Airbnb’s Brian Chesky.) In a nutshell, what’s the very best and most ridiculously good version of your customer experience that you can think of, and how can you dial this back in to something that you can implement and scale? How could McDonalds or Sainsbury’s or Amazon give you 6, 7, or 8 star service?

Books I’m reading this week: What You Do Is Who You Are: How to Create Your Business Culture by Ben Horowitz and The Man Who Solved the Market: How Jim Simons Launched the Quant Revolution by Gregory Zuckerman.

This was an email newsletter first sent through my Substack on Jan 14 2020.

Uncategorized

Primary Sidebar

About This Blog

I write about books I read, finance apps I use, and life experiments I try like veganism and cold showers. I like eating sourdough pizza and dumplings, as well as craft beer and natural wine

Disclaimer – please do read

I do write some stuff about financial topics such as cryptocurrency and investing. I am not a financial professional and please don’t rely on what I say to make financial decisions. Please check with your financial adviser before making these decisions.

Get my BEST updates delivered to your inbox.

Recent Posts

  • Trying to break a lifelong caffeine habit
  • Picking bang for buck investments for a Junior ISA (JISA)
  • The joys of getting a free health checkup because I’m 40
  • How fit can I get in a month? (part 3)
  • How fit can I get in a month? (part 2 – a humbling experience!)
  • How fit can I get in a month? (Part 1)
  • God I love Chip
  • The Fear Bubble by Ant Middleton
  • 21 days of veganism – am I iron and B12 deficient?
  • James Altucher’s Ideas Machine for 7 days. Here’s 55 ideas!
  • How to go from couch potato to half-marathon in 52 days
  • 7 days of meditation. Here’s what I found
  • Rich Roll’s book Finding Ultra: Rejecting Middle Age, Becoming One of the World’s Fittest Men, and Discovering Myself
  • I went vegan for a week. Here’s what happened
  • Vegan experiment – where can I get my protein from?
  • I took cold showers for 7 days. Here’s what I found
  • Getting a Covid-19 antibody test
  • How did the David Swenson allocation do during the Covid-19 market tumult?
  • Key learnings from Google Digital Garage’s free course: Fundamentals of Digital Marketing
  • How Moneybox helped me painlessly save and invest £722.50 in 15 months
  • The Happiest Refugee by Anh Do
  • How can we make lockdown a more edifying experience?
  • Cooking more during the lockdown
  • What has the lockdown shown us about what’s really important?
  • Life in London lockdown and having Covid19
  • Antifragility, Guardian Angels, Eating Less Meat, Banh Mi, Booksmart
  • Better Ideas, Exposure Therapy, Daily Dad
  • Diamonds, Clayton Christensen, and the Most Sporting Team in the World
  • Renaissance Technologies, Tolstoy, and Teslas for $78/month
  • Level 11s and 11 stars – Google super-developers, audiophile headphones and stellar customer service
  • A letter to my newborn son
  • No alcohol for a month – here’s what I found
  • 9 marvellous things you can do with 24 hours in Cambridge
  • Hack the monumental power of the language you use to feel more positive, optimistic and happier
  • If you’re a foodie, then you’ll love these youtube channels
  • This app will change your life AND this video will change your wife’s life
  • My working theory on how you can increase your positivity
  • Customer service is a rarely-deployed competitive advantage
  • “Legacy – What the All Blacks can teach us about the business of life” by James Kerr
  • Getting fit for fatherhood
  • 4 speeches to put fire in your belly and put hairs on your chest
  • How you can save money effortlessly using Monzo, Marcus by Goldman Sachs, and Moneybox
  • Why We Sleep by Matthew Walker – key takeaways
  • What does it mean to eat well?
  • If you were asked to introduce yourself, would you sell yourself short vs what the objective reality was?
  • Definitely feeling the benefits of implementing some of Aubrey Marcus’s book “Own The Day, Own Your Life”
  • Can we apply what makes a great city/country to the individual level?
  • I learned to swim at 39 years old. Here’s how I did it
  • Invest in yourself and compound the investment!
  • What’s really holding you back? Truly?

Categories

  • Body (22)
  • Book Notes (13)
  • Cryptocurrencies (39)
  • Food (3)
  • Ideas (1)
  • Keep On Learning (17)
  • Life Experiments (12)
  • Men's Style (7)
  • Mind (21)
  • Mindset (21)
  • Money (10)
  • Motivation (11)
  • Positivity (2)
  • Psychology (10)
  • Travel (50)
  • Uncategorized (32)

Blogroll

  • I Will Teach You To Be Rich
  • Luxe Strategist
  • Ok Dork by Noah Kagan
  • The Blog of Tim Ferriss
  • About
  • Blog
    • Book Notes
    • Life Experiments
    • Mind
    • Body
    • Money

Copyright © 2021 · Monochrome Pro on Genesis Framework · WordPress · Log in

  • About
  • Blog